| Aqua Waikiki Wave Customer Reviews Avg Rating : |
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| Guest Review: 1 |
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Posted Date: 2012-04-28 |
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| Our stay at Aqua Waikiki Wave was pleasant and the location is great. Nice and close to the beach, shopping and entertainment. Parking was a bit questionable with a first come first serve basis - at least there was compensation when the lot was full at the public parking lot next door. |
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| Guest Review: 2 |
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Posted Date: 2012-04-26 |
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| They gave me a huge two-room suite with two balconies and three queen-sized beds on the 10th floor. It was just me staying by myself. The bed I slept on was very comfortable with quality sheets. Being a Wednesday night, there was free live music in the lobby, and staff was serving free pineapple juice-champagne drinks. |
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| Guest Review: 3 |
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Posted Date: 2012-04-24 |
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| クィーンズベッドのツインでも、部屋は充分広く、冷蔵庫・コーヒーメーカー・電子レンジの設備をフルに活用して、毎日朝食は自室でした。 買い物にも便利な場所で、友人が車で尋ねてきても、地下に駐車場があって、助かりました。気になったのは、お風呂の水栓が緩く、ポタポタと閉まらないのが気になりました。またフロントに電話をしても、なかなか繋がりませんでした。毎水曜日の夕方、ロビーで行われているミニパーティは、楽しかったです。 |
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| Guest Review: 4 |
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Posted Date: 2012-04-21 |
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| clean hotel in good location, near many restaurants and supermarket. Transport nearby |
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| Guest Review: 5 |
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Posted Date: 2012-04-21 |
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| Staff were very friendly and helpful. The hotel is in the heart of all the action in Waikiki so nearly everything is within walking distance. Especially great places to eat! The rooms are amazing and have a fantastic view from their balconies over Waikiki! The rooms have everything you need for a comfortable stay and the price is well worth it. We didn't have any problems with other hotel guests, everyone was friendly and helpful. High recommend the wave for other travelers! |
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| Guest Review: 6 |
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Posted Date: 2012-04-19 |
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| Perfect location hotel, being only a few blocks from the beach and right in the middle of the shopping and dining. My bed was super comfortable and the staff always helpful. It can be a little loud on the weekends, however I had no problems sleeping. The lobby and lifts are a little tired but overall the Aqua Waikiki Wave is a very good 3 star hotel. I'd stay here again :o) |
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| Guest Review: 7 |
by Elizabeth of
Australia |
Posted Date: 2012-04-17 |
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| The Aqua Wave was in a good location although it was very noisy in the early hours of the morning due to a nightclub being next door. The room was very clean when I checked in and I was upgraded to 12th floor, however housekeeping was practically non existent during my stay from 4-8 April on the 12th floor, I had to ask for my room to be cleaned every day, it was never cleaned until after 4pm, I did stay from 11-14 Aril and upgraded to the 15th floor and the housekeeper on that floor was fantastic - Merilyn was very good and even left a little note welcoming me and another note before I left to wish me a safe flight home etc. Overall the hotel is fine in a good location near abc store, restaurants and not far from the beah. Oscar in reception was very nice and efficient but can't say much about the other checkin staff, I actually found Michael to be very rude and abrasive. They don't go the extra mile. William the porter was very nice and so pleasant and I think he did a very good job, nothing was too much of a problem and he was very polite. I would stay again because of the size of the rooms and the location. The rooms also have a decent size fridge and microwave which is very handy. Only problem there isn't a pool but the beach is only a short walk through The Internaional Market Place and across the road by the Outrigger Waikiki. |
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| Guest Review: 8 |
by Leanne E of
Melbourne |
Posted Date: 2012-04-17 |
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| Very large rooms for Waikiki hotels. Most comfortable beds and good room servicing.
Great location with easy access to beach and public transport. No issue with noise at all!
Found the front desk/ bell staff not very obliging.
Lifts soooo slow. So if you aren't needy for hotel service but want a large comfy room in a great location and great value thus hotel worth a stay. |
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| Guest Review: 9 |
by Jon L of
San Dieg |
Posted Date: 2012-04-16 |
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| We knew about this old hotel, "Coral Reef" under a new name "Aqua Wave". However, the old saying, "You can put lipstick on a pig, but it looks the same", applies. It is actually perfect for location, and if you have no car, even better. On a very positive plus note, the rooms are spacious, well designed, and comfortable. A short walk to Kalakaua Avenue and the hip expensive areas at your finger tips.
Now then.......As to the Front Desk Staff....well.....I would dismiss them all and start over. Waikiki is a competitive market, and this staff lacks every possible aspect of Customer Service. Isaac was the worst Front Desk Representative I have ever met. Mind you, I have flown 4 Miliion Miles, stayed at Hotels in 60 Countries and 480 Cities and accumulated over 2000 nights in hotels, and this was the poorest of service I have seen. I would have left before check in if were not for our need to stay for an important Travel Industry event. Attitude is everything in Hotels, and at check in this was the worst I have ever seen of brand representation. Aqua Wave......do yourself a favor....start over, hire new passionate staff , and regain credibility in a product that is good, but brought down by every one at the Front Desk. Your staff hate what they do, it is tangible from every one I have surveyed. Watch one day from the Lobby discreetly, and see how they mistreat the Customers. As management, you would be embarassed.
The only employee that shines was the late night security staff that offered to repark our car, (Since most of your staff took the few spaces available in the underground carpark to park their cars while working), yet after we paid $20 a day. This guy was a best professional of all we met. Reparked our car after the Chef went home, left our keys at Reception, and assured our car was safe. Well done.
Hope you can make things better so we can recommmend and sell AW as a value Hotel |
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| Guest Review: 10 |
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Posted Date: 2012-04-15 |
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| very updated rooms..i was very impressed by what they had in the rooms for the guests..all was wonderful.the only thing i would have liked was a hospitality suite for an hour to freshen up before going to the airport late afternoon and having checked out by noon..other than that, i will stay here again and again and recommend it to friends |
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