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| Guest Review: 1 |
by Lipper of
Dubai |
Posted Date: 2011-09-04 |
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| We were a family of 6 on holiday to the Big Island Hawaii and we rented a 2 Bedroom Family Home at the Mauna Lani Point. We stayed for 4 nights in the month of August 2011.
The property is located on the Western side of Big Island near Kona Airport and access to the property was very good with a quick check in service provided by the Resort management. The management desk was available daily from 8am to 10pm and this was a big plus.
The location was perfect with good views of the golf course nearby and access to the club house and the beach is provided along with your reservation. There is a small shopping mall within 0.5 miles of the property which is quite reasonable for your daily shopping needs. The shopping complex also has a few restaurants, and the Fairmont Orchid and the Bay Hotel are located within a distance of 2 miles
We were, however, very disappointed with the condition of the property. The kitchen area was infested with roaches and despite repeated attempts by the maintenance team to eradicate them, we had issues with them until the day we departed. The roaches were present everywhere in the cabinets, dishwashers, kitchen appliances, etc and made life terrible for us. As we were travelling with small children, half the time was spent in rewashing all the dishes and the cooking utensils before use. Some of the equipments were not properly maintained and even the aircon stopped working for a day. We had to call the maintenance team at least 5 to 6 times during our stay to sort out these issues.
Moreover, the daily cleaning services provided by the management firm was of very poor quality. On many days we found that the cleaning of the rooms, kitchen and the toilets was of substandard quality and also the beds were not done properly. Even most of the garbage was not removed daily.
Overall the property is located in a very good neighbourhood and provides impressive views and amenities. However, due to the above issues, we were left with a bad aftertas |
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| Guest Review: 2 |
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Posted Date: 2011-07-18 |
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| マウナラニポイントのオーシャンビュー２ベッドルーム（A104)に夫と母との３人で6泊しました。１階の部屋でしたが、テラスから芝生の庭にも出られるし、テラスで海に沈む夕日を眺めながら夕食もできてよかったです。いおつもは同じリゾート内のホテルに宿泊していますが、マウナラニポイントの方はとても静かで落ち着きます。キッチンも洗濯機も乾燥機も不満はありませんでしたが、シャワーが古い固定スタイルだというところが残念でした。マウナラニポイントのヴィラエリアにあるバーベキューエリアは、屋外にもかかわらず冷蔵庫、IHコンロ、オーブン、電子レンジがそろっており、リゾート内のスーパーマーケットで買ってきたお肉、お魚、野菜などをすぐに焼いて食べられるので、とても便利でした。チェックインは、リゾートに入ってすぐの事務 所で行うのですが、それについての事前の案内がまったくされていなかったため迷ってしまいました。 |
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| Guest Review: 3 |
by CatherineF of
Sydney Australia |
Posted Date: 2011-06-30 |
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| Excellent service from the concierge from start to finish. Great place, location & we would come back again without hesitation.
Only issue we had was finding street numbers!! |
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