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| Guest Review: 1 |
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Posted Date: 2012-04-21 |
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| I don't know what some of these other people are thinking who left comments saying they weren't happy with the hotel. I think some people are just never happy with anything. My wife and I felt that this hotel had the best pool area and location on all of Kaanapali beach. The rooms were very clean and have been updated with newer carpet, tile, desk and flat screen tv. When we go back to Maui we will for sure stay at this hotel again. |
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| Guest Review: 2 |
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Posted Date: 2012-03-30 |
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| For the amount of money they charge for the rooms, they are very small and need updating. |
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| Guest Review: 3 |
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Posted Date: 2012-03-19 |
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| The grounds were well kept and the location was convenient. The rooms are weel used, outdated and need and overhaul. The bathroon door and frame wer not aligned and the door stuck. |
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| Guest Review: 4 |
by ClaireS of
Melbourne, Australia |
Posted Date: 2012-02-11 |
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| The resort has a fantastic pool and beach front location. Its position next to the Whalers village increasing restaurant and shopping choices. The hotel does not have a business centre, but provided two computers free for guest use, unfortulately these were not working for two of the days of our visit. The option of reserving beach lounges was frustrating as these were often booked out and therefore sitting on the lovely beach was difficult. the free shuttle into Lahina was a great option, but often too full to get on in the morning- I would suggest half hourly reather than hourly runs into Lahina. |
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| Guest Review: 5 |
by SB of
Ohi |
Posted Date: 2012-02-09 |
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| Hotel was nice but overpriced. Staff was helpful and friendly. Located in a nice area of the island. |
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| Guest Review: 6 |
by さきＮ of
仙台市泉区 |
Posted Date: 2012-01-31 |
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| マウイは３回目。何回行っても環境抜群。
いつもツアーでしたが今回はＪＡＬマイル使用で旅行
ウェスティンホテルは始めてですが、利便性がいいね
どこに行くのも行きやすいし買い物も便利。
ただ残念なのがシャワー室しかないのが、、、、
（いつもゴルフ後湯船使用）
疲れがとれるため。
シャワーしかないのが残念でした |
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| Guest Review: 7 |
by KittyH of
Los Angeles, CA |
Posted Date: 2012-01-27 |
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| upon arrival, we were given a room on the 4th flr when i paid a premium for the OCEAN VIEW rooms... so after 1 night, we asked for a higher floor room and was granted the request. the location of the hotel is definitely convenient, however, the rooms definitely need upgrading. our first room had wallpapers that were torn/coming off, and our 2nd room the sink started to leak!! thankfully it was our last day. for a hotel to carry the Westin name i had expected more. but i guess if you are looking for convenience and location, this hotel is OK... oh and the heavenly beds are definitely very comfortable and the housekeeping did a good job and the rooms were very clean. |
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| Guest Review: 8 |
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Posted Date: 2012-01-03 |
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| Overall, we had a very nice stay at the Westin Maui resort and spa, but all was not perfect in paradise. We had an ocean view room and we there for 6 nights (12/26 - 1/1). This was our first big vacation with our 2 year old son outside the mainland, so there are a couple thoughts to share. We have traveled (airplane) about 6 times with our son already, but most travel has been in the lower 48 States.
Checkin - I have never seen a check-in process this chaotic. We got to the hotel about 1pm, put our name in and they said they would call us when the room was ready. This seemed perfect, how we did not get our room until 5pm (2 hours late.) If it was just my wife and I this would have been fine, but with a kid in tow it can be a little nightmare. I witnessed this happen to about 10-15 families...which should not happen at a hotel chain like the Westin. When you're spending good money, you expect a room at 3pm checkin. My wife and I have traveled a decent amount around the Caribbean, Mexico, S Pacific and have never seen this type of chaos before. I noticed it happen every day as we walked by the lobby. The hotel did comp us (and others) for the delay, but I would have much rather had the room at 3pm.
Room - Our ocean view room was good. We were in center of hotel on 6th floor with a pretty nice view. However, anyone on our side of the hotel was pretty close to the lobby waterfall, so it was pretty loud at night. You could sleep with windows open, but it was surprisingly loud. I can't imagine those rooms right above the lobby waterfall, it must have sounded like they were sleeping inside the waterfall.
Pool - The pool is very nice. However, we had some high winds (35 mph+) the first couple of days, so the pool was cold. Most of the little one's we saw (under 3/4) and spoke with were not in the pool as you froze in and when you got out. The older kids were fine. Our son spends about 200 days a year in the pool since we live in San Diego, but our pools are heated, so I |
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| Guest Review: 9 |
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Posted Date: 2011-08-19 |
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| 8月12日から行ってきました。ファミリーには隣接している、ホエラーズビレッジもあり、利便性も良いです。ただ、ホテルの部屋自体は良いのですが、幾つか部屋のカーペットにガラスの破片がありました。たまたまかもしれませんが。 |
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| Guest Review: 10 |
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Posted Date: 2011-08-14 |
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| ここに限らずですが、マウイのホテルの相場はワイキキなどに比べるとかなり高いです・・・。
オーシャンビューで予約しましたが、低層階の海よりも全然手前の部屋だったのでパーシャルでしか海が見えませんでした・・・
何より一番がっかりしたのは、エレベーターのすぐ脇の部屋なので、夜中までエレベーター音が響きうるさい。
あからさまに格の低い部屋をあてがわれたと思いました。
また、リゾートフィー（タオルの無料貸し出など？）みたいなチャージを毎日$28くらいとられ、結果的にかなり高い滞在費になってしまいました・・・
その他のサービスなどは流石のウエスティンですから申し分ないのですが・・・
ハネムーンなどの記念旅行じゃなければ、コンドみたいなところの方がマウイはいいかもしれません。 |
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